Cruise Companions understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website and only collect and use your personal data as described in this Privacy Policy. Any personal data we collect will only be used as permitted by law.

 

Please read this Privacy Policy carefully and ensure that you understand it.

 

Registered address: Moorlands, Friars Gate, Crowborough, TN6 1XF

Email address: admin@cruisecompanions.co.uk

Telephone number: 07710527242

 

What This Policy Covers

This Privacy Policy applies only to your use of our Site.

 

What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers information such as your name and contact details.

 

What Are Your Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data.

• The right to access the personal data we hold about you.

• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.

• The right to restrict (i.e. prevent) the processing of your personal data.

• The right to object to us using your personal data for a particular purpose or purposes.

• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

What Personal Data We Collect and How

If you contact us, we may collect your name, your email address, and any other information which you choose to give us. For the purposes of the Data Protection Legislation, we are the data controller responsible for such personal data.

The lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the UK GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests.

 

How We Use Your Personal Data

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times.

As stated above, we do not generally collect any personal data directly from you, but if you contact us and we obtain your personal details from you, we may use them to respond to you via email or telephone.

We will not share any of your personal data with any third parties for any purposes.

 

How and Where We Store Your Data

We will only store your personal data in the UK and in our own offices. This means that it will be fully protected under the Data Protection Legislation. Only authorised staff of Cruise Companions will be able to access this data.

 

How You Can Access Your Personal Data

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to us via email or postal address. We have 1 month to respond to you.

 

Changes to This Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 10.02.2022

 

How to Make a Complaint

We would welcome the opportunity to resolve your concerns ourselves where possible, but if you have any cause for complaint about our use of your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113